Shipping & Returns
Shipping Policy
We ship nationwide using cold-chain couriers (chilled or frozen) and we have a standard delivery charge of 220 baht for Bangkok and surrounding provinces, and 250 baht for outlying areas (Chiang Mai, Phuket, Korat, etc). A surcharge of 200 baht to the islands (excluding Phuket), and some outlying areas might apply. Please enquire.
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Please make sure you answer your phone as the couriers won't deliver if you don't answer your phone.Saffa Kitchen can not be held accountable in shipping delays.
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In order to save on shipping costs we try to consolidate our orders, and it may take 2 to 3 days before we ship.
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Due to safety and hygiene we only sell online and don't permit customers to collect be it in person or via Grab!
Priority shipping: Should you require your shipment to arrive on a specific time and date, we have a priority fee of 100 baht (one hundred baht). Should you not receive your order at the agreed upon time, we will refund your 100 baht and give you a complimentary 400 grams pack of Ouma se Boerewors with your next order!
Grab: We can ship with Grab if you are in close proximity or other circumstances. Note that a priority fee MIGHT apply.
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Dry goods are shipped with Kerry Express at a rate of 80 baht.
Please let us know what your shipping needs are and we will quote you accordingly.
Return, Refunds & Cancellation Policy
Our refund and return policy is in line with that of Shopee and Lazada.
Should you have paid for your order, but you are in an outlying area that our cold chain couriers cannot reach, then we will either refund your money, or give you a credit to buy dry goods - biltong and droewors.
Refunds will be processed within 10 (ten) working days.
Should you cancel your order once it has left our premises, a refund will be processed once we have received your order back from the couriers. Handling charges will apply.
It is your responsibility to cancel your order with the courier and return the parcel.
Should part of your order be missing, contact us within 24 hours. We might ask for video evidence, if our staff disputes your claim.
Should you receive your box defrosted, provide us with photo and video evidence, including the defrosted goods, the box, the driver and a photo of the driver 's id and truck registration in order for us to follow up with the courier. We will replace your frozen goods if the couriers were at fault.
In the event of your parcel being lost or damaged, we will replace your order within 48 hours - should we have the stock on hand. The same applies for goods that were not shipped with your order.
Should you cancel your order within 24 hours of it being paid for, then you could request a refund. The sooner you do it the better, as orders are pack at the end of the working day and shipped the following morning. A refund therefore, is at the discretion of management.
A credit, but no refund will be issued for cancellations after 24 hours of payment received.
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